![]() WhatsApp charges different rates for each type of call, as well as by country. New 24-hour sessions are charged according to the rate of the conversation initiated by the customer. And if the conversation is still ongoing after 24 hours, you pay again for the next 24 hours. If the conversation is completed within 24 hours, you pay for one conversation. Once a conversation has been established, you have 24 hours to send messages back and forth. You pay a different rate for both conversations. So you don't have to pay for unanswered messages, nor for calls initiated from a Facebook or Instagram ad, or via a call-to-action from a Facebook page. You also pay if you get back to he conversation after 24 hours, for example because you were unable to respond in time. WhatsApp has a so-called 24 hour customer service window This means that in both cases, you only pay if the first message was answered within 24 hours. For example, updating on an order or getting back to a customer. You initiate the conversation with your customer via WhatsApp. Your customer initiates a conversation via WhatsApp with, for instance, a support question. WhatsApp's pricing model as of 1 February 2022 distinguishes between. Yay! But if you have more conversations, then - depending on who reached out first - you will pay a fixed amount per conversation. Each month, WhatsApp gives you the first 1,000 conversations for free. This depends on the number of conversations you have per month. All of this is perfectly possible with the WhatsApp for Business API. ![]() In this article, I assume you want to use WhatsApp Business with multiple users or make full use of the advanced WhatsApp Business features, such as replying simultaneously from a single team inbox, linking WhatsApp to your own systems or automatically responding to messages using a WhatsApp chatbot. Using WhatsApp Business with the WhatsApp Business API ![]() Whether that’s the case - and how much - depends, amongst other things, on the number of conversations you will have per month. But if you want your clients to be able to reach you through WhatsApp, there may be costs involved. For private use - sending daily messages to friends and family - you pay absolutely nothing. How will the conversations be charged, if the template includes utility and marketing content, within the same 24-hour window? Meta officially lists the pricing principles in different scenarios for reference.ġ."WhatsApp is free, right?" I often hear people say. Charges of conversations with mixed categories(with examples) Note: Any message templates with both utility and marketing contents are regarded as Marketing conversations. Any conversations that do not qualify as Utility or Authentication conversations are Marketing conversations.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |